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Frequently Asked Questions

Below you will find answers to our most commonly asked questions. If you don't find an answer you are looking for, please reach out to us anytime.

General Questions

? What is Trustify?

Trustify is a private staking pool platform. It affords individuals to collaborate with other pool participants to accumulate the capital required to maximize the lucrative and rewarding outcomes within the DeFi ecosystem.

After aggregating the capital, our analytical systems automatically deposit it across a diverse variety of DeFi instruments such as Staking, Yield Farming, and Liquidity Mining.

Over time the profit is redistributed back to all Trustify pool participants in the form of staking rewards that are relative to the size of their initial contribution and staking duration.

? How to start staking with Trustify?

Please visit our quick guide on how to start the staking process.

? How can I contact Trustify if I have questions about the platform?

Feel free to reach out to us either by sending an email to [email protected], or by visiting our Contacts page which contains all available contact options.

Account Questions

? Can I have multiple accounts on the platform?

No, you are allowed only one account on the platform. If additional accounts are needed, please submit a request via email to [email protected].

? What is a Passcode Authentication?

Passcode Authentication lets you create an additional password to secure withdrawals or profile updates. Use this option when Two-Factor Authentication via a mobile app is not available.

? How does Email Authentication work?

Email Authentication provides moderate security and works as an alternative to the Two-Factor Authentication. Once enabled, you'll receive a randomly generated one-time code via email whenever you withdraw funds or update profile details.

? What is Two-Factor Authentication (2FA)?

Two-Factor Authentication adds an extra layer of security, requiring a second level of authentication for logging in, fund withdrawals, or updating account details. Enable it and use a time-based verification code from Google Authenticator or a similar app.

? Is Trustify website and my account secure?

Yes, our platform ensures security through SSL Encryption, DDoS Protection, Two-Factor Authentication, and proactive monitoring for a safe user experience.

? What should I do if I forget my username?

If you remember the email address linked to your account, go to the Username Recovery page, fill out the form, and your username will be emailed to you.

? How can I recover a forgotten password?

Visit the Password Recovery page and follow the provided instructions to regain access to your account.

Staking Questions

? How to start staking with Trustify?

Please visit our quick guide on how to start the staking process.

? What is staking?

Staking a way for you to earn a passive yield on your holdings by locking your digital assets in our staking pools for the duration of 50 to 200 days.

? What staking positions are available?

Staking rewards depend on the staking amount and duration. At this time you can choose from these positions:

  • Period 50 days: 0.5% - 1%
  • Period 100 days: 0.67% - 1.17%
  • Period 150 days: 0.83% - 1.33%
  • Period 200 days: 1% - 1.5%

Please use our staking calculator to estimate your rewards.

? What is the minimum staking amount?

Please note, for the crypto currencies the minimum amount fluctuates and depends on volatility of the existing market. At this time, minimum staking amount is as follows:

  • Bitcoin - 0.0005 BTC
  • Binance Coin - 0.0654 BNB
  • Tether BEP20 - 40.00 USDT
  • Tether TRC20 - 40.00 USDT
  • Tron - 201.08 TRX
  • Toncoin - 7.28 TON
  • Dogecoin - 104.15 DOGE
  • Litecoin - 0.4429 LTC
  • ePayCore - 40.00 USD

? Will I get back my initial staking amount after my position expires?

Yes, you will receive your initial amount in full at the end of your staking period.

? Is there a staking calculator so I could calculate and estimate my rewards?

Yes. Our home page as well as the staking page has the staking calculator available at all times.

Finance Questions

? What is the minimum withdrawal amount?

The minimum withdrawal amount varies based on the current market volatility. As of now, the minimum amounts that can be withdrawn are outlined below:

  • Bitcoin - 0.0003 BTC
  • Binance Coin - 0.0017 BNB
  • Tether BEP20 - 1.00 USDT
  • Tether TRC20 - 5.00 USDT
  • Tron - 5.03 TRX
  • Toncoin - 0.19 TON
  • Dogecoin - 2.60 DOGE
  • Litecoin - 0.0111 LTC
  • ePayCore - 1.00 USD

.

? Can I withdraw rewards using any digital currency?

No, rewards are paid in the same currency that is being staked.

? What is the typical processing time for withdrawals?

Most withdrawal requests are typically approved within a time frame ranging from 10 to 60 minutes. However, in certain circumstances and due to various reasons, the processing time may extend to a maximum of 24 hours.

? Do I incur charges for withdrawing funds?

No, there are no fees or charges associated with fund withdrawals.

? How long does it take for my staking deposit to be processed?

Staking deposits are typically processed promptly after payment clearance. In the case of cryptocurrency deposits, your funds are recorded upon receiving at least one blockchain network confirmation.

? What currencies I can use for my staking activities?

At this time we support the following currencies and payment systems:

  • Bitcoin
  • Binance Coin
  • Tether BEP20
  • Tether TRC20
  • Tron
  • Toncoin
  • Dogecoin
  • Litecoin
  • ePayCore

? Will my cryptocurrency deposits be converted to USD?

No, we do not convert cryptocurrency deposits to USD. Staking rewards are issued in the same currency as your original staking deposit.

? Are there fees associated with staking funds?

No, we don't charge any fees. However, please be aware that you might incur and be responsible for network transaction fees, such as miner's fees, for transactions on cryptocurrency networks.

? What should I do if I encounter problems funding my staking account?

If you experience issues funding your account, please get in touch with us via our Contact page, and we will work swiftly to resolve the matter.

? Can I withdraw my earnings and rewards on a daily basis?

Yes, all your earnings can be withdrawn on a daily basis whenever your wallet balance is equal or exceeds the minimum amount requirement for the withdrawal.

Affiliate Program Questions

? Do you have an affiliate program?

Yes, we do have a multi-level affiliate program that offers you rewards for referring users who engage in staking activities.

? What is a multi-level affiliate program?

We offer a 3 level affiliate system. We pay commission rewards not only for direct affiliates who engage in staking activities, but also when your affiliates recruit their own sub-affiliates.

? What is the commission rate?

The basic commission schema is 5%-2%-1%. This means that you will receive 5% reward for referring direct affiliates to the platform, 2% for the second level sub-affiliates, and 1% for the third level.

? Will I get paid a commission if my referrer re-stakes his earnings?

Certainly. We pay a commission reward every time your referred person starts staking on the platform.

? Do you provide an ability to track my affiliate performance?

Yes. Real-time reporting tools and intuitive dashboard is provided to you to monitor the performance, track referrals, and assess the success of your promotional efforts.